Shipping Policy

This Shipping Policy outlines all terms, conditions, commitments and procedures governing the processing, packing, delivery and customs handling for every order placed through our website. All customers who complete a purchase on our platform agree to the terms laid out within this Shipping Policy. It is the responsibility of every shopper to read and understand these shipping terms before submitting their order. We have written this policy to be clear, transparent and easy to follow, avoiding confusing legal jargon and hidden clauses. Our shipping commitments are built around the core promise of worldwide free shipping, with all duties, tariffs, customs import fees and related administrative costs fully covered by our business, with zero additional charges passed on to our customers. This policy explains order processing timelines, delivery estimates, shipping address requirements, customs procedures, package tracking, potential delivery disruptions, lost or damaged packages, prohibited items and our responsibilities and customer responsibilities for every shipment.

When you submit an order through our website and your payment is successfully authorized and confirmed, your order enters our warehouse processing queue. All orders require one to three business days for processing before the package leaves our warehouse facility. Business days do not include weekends or official public holidays. This processing window gives our warehouse team sufficient time to verify your order details, locate each product in inventory, conduct a quality inspection of every item, properly fold or package goods, add protective packaging materials to prevent damage during transit, attach accurate shipping labels and complete all customs documentation required for international delivery. Quality inspection is an important part of our workflow. We check each item for manufacturing defects, stains, tears, misprints or other issues before packing. If an item you ordered is found damaged during inspection, our team will reach out to you via the contact information you provided on your order to discuss available options, including item replacement or order adjustment. This step reduces the chance that you receive damaged merchandise.

Once your package has been fully processed, packed and dispatched from our warehouse, delivery transit time typically ranges from six to twelve business days to reach your shipping address. It is critical to understand that transit estimates are not guaranteed delivery dates. Transit times are estimates based on historical performance of our global carrier partners. A wide range of external factors can impact delivery timelines, and these circumstances sit outside of our direct control. Examples of factors that may extend delivery time include local customs inspection delays, regional carrier operational backlogs, severe weather events, national public holidays, temporary transportation network disruptions, local postal service changes, or remote delivery locations with limited carrier access. We monitor all active shipments through our carrier tracking system. If a package experiences an unexpected delay, our support team can help you track progress and communicate with the shipping carrier to resolve issues. You can access tracking information for your order once your package leaves our warehouse. Tracking details will be available and can be reviewed by contacting our support team through the Contact page on our website.

Our worldwide free shipping promise applies to all orders placed on our site. We do not charge any shipping fees, delivery surcharges, handling fees, fuel fees or remote location delivery fees for any shipment sent to any eligible destination around the world. Beyond waiving shipping costs, we take full responsibility for all customs-related costs, import duties, tariffs, customs administrative fees and import taxes that may be assessed by the customs authority of your destination country. This is one of our most important commitments to our customers. Many online retailers advertise low product prices but leave customers responsible for unexpected customs charges that are collected at the time of delivery. These surprise costs can dramatically increase the total cost of your purchase and create a frustrating shopping experience. We eliminate this risk entirely. The final amount displayed on your checkout page is the total amount you pay for your order. No customs officer, shipping carrier or other entity will request additional payment from you to receive your package. We handle all customs clearance costs and paperwork on your behalf. We prepare all required customs declaration documentation accurately and submit all necessary information to customs authorities in the destination country. We declare items in accordance with international shipping regulations and local import rules. We will not alter product descriptions or values for customs purposes in ways that violate international trade laws.

You are responsible for providing a complete, accurate and valid shipping address when placing your order. Please double-check your full name, street address, apartment or unit number, city, region, postal code and country before confirming your purchase. If you enter an incomplete, incorrect or outdated shipping address, your package may be delayed, returned to our warehouse, or lost in transit. In the event that a package is returned to us due to an address error provided by you, we will work with you to arrange reshipment of your goods. In this specific scenario, additional reshipping fees may apply, as the initial free shipping service was rendered unusable because of address information error. Our customer support team can provide you with full details about reshipment options via our Contact page. Please also note that most carriers cannot deliver shipments to PO boxes in certain regions. We recommend using a physical residential or commercial street address to avoid delivery complications. If you only have a PO box address available, please contact our support team before ordering to confirm whether delivery to that location is possible.

When your package arrives at your local customs office, customs authorities may perform random inspection of your shipment. Random inspections are a standard part of international shipping and are not a sign of any problem with your order. We have prepared all customs documentation required for your shipment, and our team can assist with customs inquiries if needed. If customs officials request additional information about your package, please contact our support team immediately through our Contact page, and our team will provide all required supporting documentation to help clear your shipment. We will never ask you to pay any customs fees to facilitate clearance.

If your package arrives and the outer packaging shows clear signs of damage caused during transit, please inspect the contents immediately. If the items inside are damaged, please save all original packaging materials and take clear photographs of the damaged box and damaged merchandise. You will need this documentation to file a claim and initiate a return or replacement. All claims for damaged goods must be submitted within a reasonable window after delivery. Our support team will walk you through the full claim process through our Contact page.

In rare cases, packages may be marked as delivered by the carrier, but you have not received your shipment. Before contacting us about a missing delivered package, please check with household members, neighbors, building management or front desk staff, as carriers often leave packages with other people at the delivery address. Also look around your property, porches, entryways or secure drop-off locations where carriers sometimes hide packages for safety. If you still cannot locate your package after completing these checks, please reach out to our support team through our Contact page. Our team will open an investigation with the shipping carrier. Carrier investigations for lost packages take time to complete, and timelines vary by region. We will follow up with you once the carrier completes their investigation.

There are certain restrictions on the items we can ship to specific countries. Some nations enforce import restrictions on textiles, embroidered goods or seasonal decor products. It is your responsibility to confirm that the items you order are legal for import into your country of residence. If local import laws prohibit the delivery of your ordered goods, we cannot be held responsible for seizure or confiscation of the package by local authorities. We will work with you to find solutions where possible, but refunds may not be available for packages seized due to local import restrictions that you failed to verify before ordering.

We reserve the right to cancel or refuse shipment of any order at our discretion. Situations that may lead to order cancellation include suspected fraudulent payment activity, incorrect inventory availability, violation of import restrictions, repeated invalid shipping addresses, or other circumstances that create unacceptable risk for our business. If we cancel your order before shipment, we will issue a full refund of the amount you paid.

All shipping services described in this policy are subject to change. We may update carrier partners, adjust processing workflows or update this policy over time. Any policy updates will be posted to this page on our website. Changes will not apply to orders that were already placed before the policy revision date. For any questions about this Shipping Policy, order processing, delivery estimates, customs clearance or package tracking, please contact our customer support team via the Contact page on our website. Our team is ready to answer your questions and assist with any shipping-related concerns you may have.