Refund Policy

This Refund Policy governs all return, exchange and refund requests submitted for merchandise purchased through our website. By completing any purchase on our platform, every customer acknowledges that they have read, understood and agreed to abide by all terms laid out within this Refund Policy. We have designed this policy to be fair, transparent and customer-friendly, built around the core belief that online shopping should not carry unnecessary risk for shoppers. Since customers cannot touch, try on or inspect products in person before placing an order, we recognize that items may not match expectations once delivered, and we have structured our return and refund framework to accommodate these situations without burdensome procedures or hidden penalties. This document defines the eligible products for return, the valid time window for initiating return requests, conditions that items must meet to qualify for a refund, step-by-step return submission process, refund processing timeline, refund payment routing, circumstances where refunds may be denied, partial refund rules, exchange options, return shipping arrangements, and the responsibilities shared between our business and each customer.

All merchandise purchased from our website qualifies for return within sixty calendar days after the customer receives the package. This sixty-day return window starts on the day the carrier marks the package as successfully delivered to the shipping address provided during checkout. We do not count processing or transit time toward this return period, and the clock only begins once the goods have arrived at your location. This generous return period is intentionally longer than many competing online retailers, as we understand customers may need time to test apparel for fit, feel fabric quality, evaluate home decor items in their living space, or hold onto seasonal goods until an upcoming holiday or gathering. Whether you purchased sweaters, outerwear, swimwear, footwear, family apparel, home decorations, or personalized holiday goods, the sixty-day return eligibility rule applies uniformly to all product categories sold on our site. There are no hidden exceptions for sale items, discounted merchandise, or goods purchased during promotional events. Even products marked with sitewide discount promotions are fully eligible under this return policy, so shoppers can take advantage of price savings without worrying that discounted items cannot be returned if they do not work out.

For any item to be accepted for return and qualify for a full refund, the returned product must remain in resalable condition. Resalable condition means the merchandise is unused, unwashed, free of stains, tears, scuffs, odors, pet hair, makeup marks, or any other signs of wear or damage caused after delivery. Original tags, packaging, labels and attached monogram details must remain intact and connected to the product wherever applicable. Footwear must have clean soles with no scuff marks from outdoor wear. Swimwear must remain unworn and unwashed, with original hygiene liners still in place. Home decor items, including embroidered stockings and textile decorations, must be free from damage, spills or discoloration. We reserve the right to inspect all returned goods once they arrive back at our warehouse. If our inspection team determines that the item has been worn, damaged, altered, cleaned, or handled in a way that prevents us from reselling the product, we will deny the refund request, and the merchandise will be sent back to the customer at the customer’s cost. It is important for shoppers to examine items carefully immediately after delivery if they intend to return them, and preserve all original packaging materials until they are certain they want to keep the product.

The process to start a return request is straightforward and managed entirely through our Contact page on the website. Customers cannot submit return requests by phone, social media, or third-party messaging platforms. All inquiries, including return initiation, must be sent via the designated Contact form on our site. When submitting a return request, customers need to provide their order reference number, the full name used for the order, the shipping address associated with the purchase, a list of the specific items they wish to return, and a brief explanation describing why they are returning the goods. Supporting photographs may be requested in situations where the customer reports damaged, defective, or incorrectly shipped items. Once our support team reviews the return application and confirms eligibility, we will send detailed return instructions, including the authorized return shipping address, packaging guidance, and reference codes that must be written on the outside of the return package. Customers must not send returned items back to our warehouse without first receiving official return authorization from our team. Packages sent to our facility without prior authorization will not be processed, and these unauthorized shipments may be held or discarded at our discretion, with no refund issued to the customer.

When sending items back to us for return, customers are responsible for arranging and covering the shipping cost to send the merchandise back to our warehouse. Our global free shipping promise covers outbound delivery from our warehouse to the customer’s address, including all customs duties and import fees for the original order. This free shipping benefit does not extend to return shipping costs when customers send goods back to us. Customers may select any carrier of their choice to ship returns, and we recommend using a tracked shipping service for all return packages, so you retain proof that the item was mailed and can monitor the shipment status on its way back to our facility. We strongly advise customers to retain tracking numbers and shipping receipts for return shipments, as we cannot investigate missing return packages without valid tracking documentation. If a return package is lost or damaged while in transit back to our warehouse, the customer must file a claim directly with the shipping carrier for compensation. We are not liable for packages lost during return transit.

After our warehouse receives the returned package, our quality inspection team will open and evaluate the merchandise to verify that all return conditions are satisfied. Once inspection is successfully completed and approved, refunds will be processed within five to ten business days. Business days exclude weekends and official public holidays. The refund will be issued to the original payment method used to place the order. The total refund amount includes the full product price paid for the returned items. Since outbound shipping and customs duties were covered by our business for the original order, those costs will not be deducted from your refund amount. Only the value of the returned merchandise will be credited back to your account. Customers should note that different payment providers, banks and card issuers have their own internal processing timelines to post refund funds to customer accounts. In some cases, it may take additional banking days beyond our five to ten business day processing window for the refund amount to appear in your account balance. We have no control over bank processing delays, and we cannot accelerate the transfer speed once we submit the refund request to your payment processor.

Partial refunds are available for orders where only some items are returned. For example, if a customer orders three different clothing pieces and decides to send only one back, we will refund the full price of the single returned item after inspection, while the remaining items from the order stay with the customer and no adjustments apply to those products. If a customer receives an incorrect item or a defective product that was damaged before shipment, we offer two options: a full refund for that product or a complimentary replacement shipment. For defective or wrong-item cases, we will provide guidance for returning the incorrect or damaged goods, and we will review each situation individually through our Contact page support channel.

We also offer exchange options in addition to refunds. If you would like to exchange an item for a different size, color, or alternate product instead of receiving a refund, you may state this preference when submitting your return request through our Contact page. Exchanges follow the same sixty-day time limit and merchandise condition rules as refund returns. If the new item you want for exchange has a higher price than the original product, you will need to pay the price difference. If the replacement item is lower in price, we will refund the price difference to your original payment method once the exchange process is finalized.

There are limited circumstances where we must decline a refund request. Refunds will be denied if the return request is submitted after the sixty-day return window expires. Refunds will also be rejected if the returned merchandise fails our warehouse inspection due to wear, damage, missing tags, or poor condition. Requests will be denied when customers attempt to return items that were not purchased from our website, or if customers cannot provide sufficient order verification information to match the return to a valid purchase. We also reserve the right to refuse return service to customers who repeatedly submit excessive return requests that appear to abuse our return policy. We define policy abuse as frequent returns of large portions of orders over multiple transactions, repeated returns of heavily worn goods, or attempts to manipulate the refund system. If we identify policy abuse, we may suspend return privileges for that customer account.

All refunds on our site are processed in United States Dollars, matching the currency used for checkout. Currency conversion fees that may be charged by your bank or card issuer when the refund lands in your account are outside of our control, and we will not cover those third-party bank conversion charges. This Refund Policy may be updated and revised at any time. Any updates will be published on this dedicated policy page of our website. Updated policy terms will only apply to orders placed after the revision date. Orders completed before changes go live remain governed by the version of the Refund Policy active at the time the purchase was made. If you have any questions about return eligibility, how to submit a return request, refund timelines, exchange options, or inspection requirements, please send your questions to our support team through the Contact page of our website. Our team will carefully review your inquiry and provide clear guidance to help you navigate the return and refund process.